Programme and Project Management

Provided onsite and offsite project management with Alterian customers such as Handwriting Without Tears, Direct General, Child Fund International, American Hotel Register, Landsbond der Christelijke Mutualiteiten and other existing clients to deliver Campaign and Data led marketing solutions. Covering: Project Management

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Project Management and Consultancy

SDL

Provided onsite project management and consultancy to deliver the core Campaign Management Use Cases, as part of a larger Customer Experience programme of activities. Covering: Risk and Issue Management Dependency Management Solution Consultancy Change Management Project Team Communication Read More

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Solution Delivery Review and Recommendations

Communisis

Completed a series of workshops with both Communisis and a client looking at the key deliverables, solution overview, project & solution challenges and pain points experienced by both parties, providing: Findings – a detail description of each finding causing an impact

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Discovering and defining the data required to support a customer database solution

Ageas

Completed a detailed audit with Ageas 50 on the Castle Cover Delivered Cover data sources and feeds used in their existing data driven marketing solution, providing: A physical review of all data sources and feeds, looking at existing documentation, analysing

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Bringing understanding and transparency to data driven communications

Delivered a series of workshops with Castle Cover and a third-party solution provider to bring transparency to the Castle Cover data driven communications and identifying potential improvements, enabling understanding of the: Current multi-channel communication strategy deployed; Business rules employed in

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Enriching Customer Data

RIAS

Work completed with RIAS and the solution provider to identify and quantify the solution benefits for an enrichment process to improve the consistency, quality, accuracy and timeliness of customers’ personal details. The findings were put forward in a Solution Description Document which

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